1. How to delete from the app

• Open AutoNexus app - More tab - Settings - Account - Delete Account.
• Confirm with your account password.
• Your account is marked for deletion immediately and fully anonymised/removed within 30 days.

2. How to delete by email request

• Send email to [email protected] from the email address registered on your account.
• Subject: "Delete my AutoNexus account".
• Include: full name and registered phone number.
• We respond within 5 business days to confirm deletion handling.

3. What is deleted

• Personal information: name, email, phone, address/profile data.
• Photos: profile photos, vehicle photos, inspection photos uploaded by you.
• Vehicles: transferred away or deleted, depending on ownership status and workflow.
• Notifications, preferences, and biometric settings.
• Marketplace messages and content reports attributable to your account are anonymised.

4. What is retained (and why)

• Financial records (invoices, payments, refunds): retained for 7 years for tax/accounting compliance.
• Audit/security logs (login and security events): retained for 1 year for fraud prevention and security investigations.
• Job records: if you were a customer/staff member of a garage, operational records remain on the garage account but personal identifiers are removed.
• Aggregated analytics: anonymous usage statistics may be retained indefinitely.

5. Special role considerations

• Garage owners: if you are the only owner of a garage tenant, transfer ownership to another staff member (or close the tenant) before deletion. Contact support for coordination.
• Drivers: active driver assignments must be completed or cancelled before deletion can proceed.
• Customers: vehicle handling (transfer/deletion) depends on your ownership and deletion choices.

6. Contact

Email: [email protected]

Address: AutoNexus Ltd, Kigali Heights, KG 7 Ave, Kigali, Rwanda